Complaint handling and dispute resolution for small business customers
EIPS Telecom Limited trading as Intinfra is a provider of telephone call services, line rentals, broadband and connectivity solutions to businesses.
2. Contact details
8 Hardy Close
Chain Caul Way
0844 824 6060
0871 231 1211
3. Terms and conditions, including prices and tariffs
We offer call services via various providers, charged monthly in arrears, together with broadband, connectivity and line rental services, which are charged monthly in advance. Contact numbers for more information are given in section 2.
Order forms for all services are available via our offices - please see section 2 for contact details.
Tariffs are dependent upon call volume. Clients can obtain a quotation or a revision by calling the number in section 2.
For details of our minimum contract period for calls, line rentals and broadband, please see our Terms & Conditions document, which can be accessed via our website at www.intinfra.co.uk or by calling us on 0844 824 6060. Contracts can be terminated by notifying us in writing at the address provided in section 2.
4. Customer service
Compensation or refund policy
Any overcharges that may occur will be refunded against outstanding amounts, credited to the customer’s account or repaid as agreed with the client.
Complaint handling process
Alternative dispute resolution procedure
5. How to obtain this Code of Practice
This Code of Practice is published on our website at www.intinfra.co.uk. Additional copies are available on request and free of charge to small business customers.
6. Contact details of related organisations
PO Box 730
0845 050 1614
01925 430 049
7. Additional information
This Code has been approved by Ofcom for the purposes of section 52 of the Communications Act 2003. The guidelines for producing codes of practice are on Ofcom’s website at http://stakeholders.ofcom.org.uk/binaries/telecoms/ga/complaints-handling-code.pdf
Intinfra is a trading name of EIPS telecom Limited registered office 17 Lee Lane, Horwich, Bolton, BL6 7BP